service

great

product

backed by

great

service

Why do you need service?

Even the greatest products in the world unfortunately can't install themselves, or run indefinitely without routine checks and maintenance. That's where we come in, we know our product inside and out so you don't have to. By outsourcing service to ShadowHawk you can stay focused on your daily job of saving lives and rest assured that your equipment is well looked after by certified professionals.  

installation

services

At ShadowHawk we perform a PDI on all equipment that goes out our door. What does that mean to you, the client? It means that when the tools are delivered they are 100% ready to go into service. If applicable, motor RPM is set and locked and all other settings pertaining to the equipment are double checked. The tools are also cleaned of any packaging remnants and we will recycle all of the boxes and packaging so you don't have to deal with it yourself. All of our equipment that utilizes a petrol motor comes with its petrol tank filled with ASPEN fuel and the rest of the jug is also included free of charge. 

We offer free delivery and if requested, we will also give a short presentation with basic instruction on how to use the equipment. 

We also offer installation services to mount your equipment properly. At ShadowHawk we take great pride in organizing and equipping trucks with proper mounting solutions to protect the equipment while also making equipment access more convenient and intuitive for the fire fighters or employees who have to use it. See our Mounting Solutions page for more details.

We're mobile

to serve you better

85% of the preventative maintenance we do is done out of our truck, right at your fire hall or business. By coming out to preform the maintenance right at your location we can ensure that your tools are out of service for a relatively short amount of time. It also means that if we come across any issues or concerns we are able to bring them to your attention and actually show you what we've found in person. Of course in addition to preventative maintenance we are also mobile in case of emergency maintenance. However, depending on the scope of the breakdown / damage we may require that the tool returns to our shop for repair.